Designing the Best Call Center for Your Business, 2nd Edition

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Designing the Best Call Center for Your Business, 2nd Edition image
ISBN-10:

1578203139

ISBN-13:

9781578203130

Author(s): Read, Brendan
Edition: 2
Released: Jan 02, 2005
Publisher: CRC-Press
Format: Paperback, 386 pages
Related ISBN: 9781578200634

Description:

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

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