Collective Wisdom: Transforming Support with Knowledge
1571259996
9781571259998
Description:
Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: · How to create and maintain knowledge · How to deliver knowledge inside the support center and through self-service · How to organize and staff for knowledge management · How to understand, select and implement technology · How to measure knowledge management · What the future holds for knowledge management and support · How to make self-service work.
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Frequently Asked Questions about Collective Wisdom: Transforming Support with Knowledge
The price for the book starts from $25.00 on Amazon and is available from 4 sellers at the moment.
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The Collective Wisdom: Transforming Support with Knowledge book is in very low demand now as the rank for the book is 6,211,786 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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