<p>Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: · How to create and maintain knowledge · How to deliver knowledge inside the support center and through self-service · How to organize and staff for knowledge management · How to understand, select and implement technology · How to measure knowledge management · What the future holds for knowledge management and support · How to make self-service work.</p>

Collective Wisdom: Transforming Support with Knowledge

DAVID, KAY

Francoise Tourniaire

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Books by Francoise Tourniaire

See the best price to sell, buy, or rent books by Francoise Tourniaire. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Collective Wisdom: Transforming Support with Knowledge