How to Design and Write Effective Customer Satisfaction Surveys

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How to Design and Write Effective Customer Satisfaction Surveys image
ISBN-10:

1571250034

ISBN-13:

9781571250032

Author(s): Bultema, Patrick
Released: Jan 01, 1993
Format: Paperback, 37 pages

Description:

How do you compare what you think customers need to what they think they need? The only sure way is to conduct regular customer satisfaction surveys. Patrick Bultema presents an authoritative, step-by-step guide for planning, writing, and implementing effective customer satisfaction surveys for your support organization.

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