PCMH Policies and Procedures Guidebook

The goal of the medical home is simple: to obtain the best possible outcomes for patients by coordinating the medical team s care with available community resources. This care delivery concept is called a patient centered medical home or PCMH. Whether your organization has refined its patient throughput, education, and related processes into a highly functional model or is just beginning the journey to become a medical home, the progression to PCMH recognition means accepting the imperative to be the most effective coordinator of patient care across all care settings, which may include primary, specialty, ancillary, inpatient, and community-based services. The PCMH circle of care also includes the patient s family, caregivers, and the broader community. This book can help your organization in applying for and obtaining recognition as a medical home through the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home program. A step-by-step guide, it assists your coordination of that journey by providing practical infrastructure in the form of concrete policies and procedures aligned with the NCQA s PCMH standards. The PCMH Guidebook Offers sample policies and procedures for you to reference as you complete the NCQA process Helps the developers of the organization s policies and procedures to best organize their written documentation at any step in the creation or revision process of a policy and procedure Contains samples of policies and procedures you can easily customize, reproduce, and implement for your organization Features a job description for a patient centered medical home health coach and protocols for holding team huddles Includes a customizable CD that allows you to align the content with your organization!