Your physicians are working harder than ever. They deserve a dependable revenue cycle that works relentlessly to ensure every cent due the medical practice is collected timely, efficiently, and accurately! Authors Deborah Walker Keegan, Elizabeth W. Woodcock, and Sara M. Larch have followed up their best-selling first edition with a book that shares more offensive strategies to optimize your revenue cycle. The text is packed full of new, innovative tools, techniques, policies and procedures, and advanced practices that allow you to diagnose and treat your revenue cycle and ensure a financially healthy bottom line. The depth and magnitude of change in health care reimbursement means that your medical practice cannot rely on the same old billing methods. Anything less than optimal performance from your billing office reduces cash flow and costs you money. The authors present cutting edge strategies to meet today s reimbursement challenges and improve the profitability of your medical pra

The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid 2nd Edition by Deborah Walker Keegan, Elizabeth W. Woodcock, Sara M. Larch (2009) Paperback

Medical Books

Elizabeth W. Woodcock

Deborah Walker Keegan

Sara M. Larch

Administration & Medicine Economics

Medical Group Management Association MGMA

As a member of the front office staff, you are the face of your medical practice. Often the individual who has the initial contact with new patients, payers, and referring practices, you are expected to be poised and professional at all times. Sometimes, however, it takes everything you've got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as your own personal coach, this book shows you how to increase your emotional balance, improve your ability to roll with the punches, and be more productive. You ll learn to view the challenges of your job as opportunities that can significantly help patients, staff, and physicians alike. As an added bonus, the book includes a customizable CD that contains tools for you to use in your own practice!

Front Office Success: How to Satisfy Patients and Boost the Bottom Line

Business & Money

Insurance

MGMA

The goal of the medical home is simple: to obtain the best possible outcomes for patients by coordinating the medical team s care with available community resources. This care delivery concept is called a patient centered medical home or PCMH. Whether your organization has refined its patient throughput, education, and related processes into a highly functional model or is just beginning the journey to become a medical home, the progression to PCMH recognition means accepting the imperative to be the most effective coordinator of patient care across all care settings, which may include primary, specialty, ancillary, inpatient, and community-based services. The PCMH circle of care also includes the patient s family, caregivers, and the broader community. This book can help your organization in applying for and obtaining recognition as a medical home through the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home program. A step-by-step guide, it assists your coordination of that journey by providing practical infrastructure in the form of concrete policies and procedures aligned with the NCQA s PCMH standards. The PCMH Guidebook Offers sample policies and procedures for you to reference as you complete the NCQA process Helps the developers of the organization s policies and procedures to best organize their written documentation at any step in the creation or revision process of a policy and procedure Contains samples of policies and procedures you can easily customize, reproduce, and implement for your organization Features a job description for a patient centered medical home health coach and protocols for holding team huddles Includes a customizable CD that allows you to align the content with your organization!

PCMH Policies and Procedures Guidebook

FACMPE

If your practice is like so many others, the telephones ring constantly. Because the telephone requires synchronous communication the practice and the patient must be on the line at the same time it is inherently inefficient and has long been a source of frustration for practices and patients alike. Yet the telephone is the most frequently used means of communication for patients to access your medical practice. With high volume and high expectations the telephone is an area ripe for opportunity. This book gives you the tools you need to take charge of your telephones so you can: Optimize patient access Measure your telephones to understand their current performance Improve the management of each type of call you receive in your practice Staff your telephones to ensure that you have the right number and skill mix of staff Use telephone scripts and tools for message-taking and callbacks to optimize customer service Select a telephone system and its related components to fully leverage technology Prepare for mixed-channel communication with patients, such as texting, e-mail, and Web portal Assess whether you need a consolidated call center, and if so, design and implement one that is right for your practice The telephone is a critical access point that requires appropriate staffing and management to provide value high quality at low cost. Indeed, in some medical practices, more care is provided and/or coordinated via the telephone than ever before. Nurse triage and advice, case management, health coaching, patient navigation, and telehealth are expanding to provide patients with new access channels for care. In addition, patient expectations regarding service and turnaround times associated with the telephones are heightened, with patients requesting answers to their questions now. Gone are the days of patients telephoning the practice and being transferred directly to voicemail, which is checked only a few times during the day. Your patients expect timely and informed responses each and every time they call your practice. This book is organized to make it easy for you to access the key tools you need to improve patient communication and access to your practice. Authors Elizabeth Woodcock, MBA, FACMPE, CPC, and Deborah Walker Keegan, PhD, FACMPE, have peppered the book with best practices highlighted to guide you in optimizing telephone performance. Use this book as a blueprint to measure, manage, and staff your telephones for optimal performance. Embrace the tools in this book to improve patient access by expanding to newer technologies, minimizing the need for patients to telephone your practice.

It's Your Call: Mastering Telephones in Your Medical Practice

PHD.

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Books by Elizabeth W. Woodcock