The Quality Connection in Health Care: Integrating Patient Satisfaction and Risk Management (JOSSEY BASS/AHA PRESS SERIES)

Integrating quality care and bottom-line performance Shows how to implement a system that addresses the patient's need for communication and caring while simultaneously integrating the physician's concern for high-quality, clinical care. Presents the author's extensive, nationwide study into the relationship between patient satisfaction and exposure to malpractice litigation. Based on the first quantitative study of its kind, this book demonstrates the link between patients' feelings about their care and the hospital's bottom-line performance.