Scared Speechless: Communication Apprehension, Avoidance AND Effectiveness

Scared Speechless: Communication Apprehension, Avoidance, and Effectiveness by Virginia P. Richmond, Jason S. Wrench, and James C. McCroskey examines the most widespread communication problem in our society, shyness, defining the issue and exploring why it occurs.

Intended for those people who are “scared speechless” in some or most environments, the new seventh edition provides various methods that have been developed to help people overcome apprehension and anxiety about communicating.

Written by many of the leading researchers in the area, Scared Speechless: Communication Apprehension, Avoidance, and Effectiveness:

• Introduces readers to the process of human communication.
• Discusses communication apprehension, willingness to communicate, and the primary types of shyness.
• Examines the impact that one’s culture can have on communication apprehension and how communication apprehension affects intercultural communication.
• Summarizes some of the major effects of communication apprehension, willingness to communicate, and shyness in people’s everyday lives and considers the problems of compulsive communicators.
• Includes access to innovative voice analytics technology that demonstrates exactly how one can improve their oral delivery and make the best impression – every time!