The Loyal Customer: A Lesson From a Cab Driver

The Loyal Customer: A Lesson From a Cab Driver image
ISBN-10:

0963782010

ISBN-13:

9780963782014

Author(s): Shep Hyken
Released: May 10, 1999
Publisher: Alan Pr
Format: Paperback, 64 pages
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Description:

In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab. Read this book and learn the secrets to creating customer loyalty!












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