Total quality management in information services

Total quality management in information services image
ISBN-10:

0894353403

ISBN-13:

9780894353406

Released: Jan 01, 1991
Format: Hardcover, 56 pages
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Description:

This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing. Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.

























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