Excellence in Managing: Practical Experiences from Community Development Agencies

An easy-to-use practical guide on actions to improve management and leadership practices. Past books on these important issues have focused largely on the private sector. This book is particularly responsive to public sector needs. The more than 125 "actions" suggested to promote excellence are presented around five key themes. The authors interviewed agency personnel, their clients, and elected officials from 18 Community Development Agencies across the country to find out what does and does not work for their CDAs. The book is designed as a quick reference tool for managers and their staffs at all levels. Foreword by Tom Peters, coauthor of "In Search of Excellence."