Praise for the third edition of the Handbook of Practical Program Evaluation "Mix three of the most highly regarded evaluators with a team of talented contributors, and you end up with an exceedingly practical and useful handbook that belongs on the reference shelf of every evaluator as well as program and policy officials." —Jonathan D. Breul, executive director, IBM Center for The Business of Government "Joe Wholey and his colleagues have done it again—a remarkably comprehensive, thoughtful, and interesting guide to the evaluation process and its context that should be useful to sponsors, users, and practitioners alike." —Eleanor Chelimsky, former U.S. Assistant Comptroller General for Program Evaluation and Methodology "Students and practitioners of public policy and administration are fortunate that the leading scholars on evaluation have updated their outstanding book. This third edition of the Handbook of Practical Program Evaluation will prove once again to be an invaluable resource in the classroom and on the front lines for a public service under increasing pressure to do more with less."—Paul L. Posner, director, public administration, George Mason University, and immediate former president, the American Society of Public Administration "The third edition of the Handbook of Practical Program Evaluation reflects the evolving nature of the field, while maintaining its value as a guide to the foundational skills needed for evaluation." —Leslie J. Cooksy, current president, the American Evaluation Association "This third edition is even more of a must-have book than its earlier incarnations—for academics to give their students a comprehensive overview of the field, for practitioners to use as a reference to the best minds on each topic, and for evaluation funders and consumers to learn what is possible and what they should expect. I've been in evaluation for 35 years, and I used the first and second editions all the time."—Michael Hendricks, Ph.D., independent evaluation consultant

Handbook of Practical Program Evaluation

Business & Money

Hatry, Harry P.

Newcomer, Kathryn E.

Wholey, Joseph S.

Management & Leadership

Jossey-Bass

Completely revised edition of this popular guide to measuring service effectiveness. Covers most areas of local government service, including public safety, transportation, public works, recreation, and libraries, as well as management of complaints and requests for service. Separate chapters address the use of household and business surveys, the use of trained observers, and the application of measurement information to program improvement. (Joint publication with ICMA.)

How Effective Are Your Community Services?: Procedures for Measuring Their Quality

Politics & Social Sciences

Social Sciences

Urban Inst Pr

Practical program evaluation for State and local government officials,

Politics & Government

Urban Institute

Practical Program Evaluation for State and Local Governments (Urban Institute Press)

Winnie, Richard E.

M. Fisk, Donald

Urban Institute Press

This report has three main objectives: First, to identify the current processes that local governments use to select the type and amount of maintenance for their capital infrastructure; second, to provide illustrations of those processes that appear to have widespread applicability; and third, to provide recommendations to local governments for ways to improve their selection of strategies for maintaining capital facilities.

Guide to Selecting Maintenance Strategies for Capital Facilities (Guides to Managing Urban Capital)

Reference

Steinthal, Bruce G.

Catalogs & Directories

EXCELLENCE IN MANAGING

An easy-to-use practical guide on actions to improve management and leadership practices. Past books on these important issues have focused largely on the private sector. This book is particularly responsive to public sector needs. The more than 125 "actions" suggested to promote excellence are presented around five key themes. The authors interviewed agency personnel, their clients, and elected officials from 18 Community Development Agencies across the country to find out what does and does not work for their CDAs. The book is designed as a quick reference tool for managers and their staffs at all levels. Foreword by Tom Peters, coauthor of "In Search of Excellence."

Excellence in Managing: Practical Experiences from Community Development Agencies

Morley, Elaine

Barbour, George P.

Pajunen, Steven M.

This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.

Customer Surveys for Agency Managers: What Managers Need to Know (Urban Institute Press)

Marcotte, John E.

Houten, Therese van

Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book, by a leader in the field, synthesizes more than two decades of work into a comprehensive guide to performance measurement. Hatry explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes, to finding the best indicators for each outcome, the sources of data, and how to collect them. The author explains the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process. All these, along with numerous charts, tables, real-life examples, and clear definitions, make this the performance measurement bible.

Performance Measurement: Getting Results

Rowman & Littlefield Publishers

Comparative Performance Measurement is a step-by-step guide to using comparative performance measurement (CPM) to improve management, operations, budgeting, and policymaking of an agency or function, and to communicate an agency's successes and remaining challenges.

Comparative Performance Measurement (Urban Institute Press)

Bryant, Scott

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Performance Measurement (Urban Institute Press)

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