Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations

Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations image
ISBN-10:

0873895932

ISBN-13:

9780873895934

Author(s): Allen, Derek R.
Released: Jan 01, 2004
Publisher: Asq Pr
Format: Hardcover, 248 pages
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Description:

Book by Allen, Derek R.












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