Linking Customer and Employee Satisfaction to the Bottom Line

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Linking Customer and Employee Satisfaction to the Bottom Line image
ISBN-10:

0873895010

ISBN-13:

9780873895019

Released: Mar 29, 2002
Publisher: Asq Pr
Format: Hardcover, 238 pages

Description:

Focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. This book can ensure that appropriate scales, variables, and assumptions are used.

Best prices to buy, sell, or rent ISBN 9780873895019




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