<p>Focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. This book can ensure that appropriate scales, variables, and assumptions are used.</p>

Linking Customer and Employee Satisfaction to the Bottom Line

Business & Money

Allen, Derek R.

Wilburn, Morris

Finance

Asq Pr

See the best price to sell, buy, or rent books by Wilburn, Morris. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Wilburn, Morris

See the best price to sell, buy, or rent books by Wilburn, Morris. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Linking Customer and Employee Satisfaction to the Bottom Line