The House That Service Built
Released: Jan 01, 2004
Publisher: National Association of Home Builders
Format: Paperback, 148 pages
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Description:
It costs up to 20 times as much money to develop new clients as it does to provide teh good customer service that guarantees repeat customers and great referrals. Make your business stand out by creating a service-oriented culture that actively addresses your customers' needs. Use cusotmer research, service standards, and customer expectations to enhance your profits.
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