Asking Questions

"Asking Questions" will help you ask the 'right' question to elicit a useful response. All managers need to hone their questioning skills, whether interviewing, appraising or simply exchanging ideas. This book offers guidance and helpful advice on: using various forms of open question - including probing, simple interrogative, opinion-seeking, hypothetical, extension and precision; encouraging and drawing out speakers through supportive statements and interjections; establishing specific facts through closed or 'direct' approaches; avoiding counter-productive questions; and, using questions in a training context.