Manager's Negotiating Answer Book

This is a resource that managers can turn to for many proven tactics, dead-lock solutions and instant answers to specific problems that occur during negotiations. Presented in a reader-friendly, question-and-answer format, this book covers: negotiating from a position of strength; using concessions to get a better deal; overcoming price objections; working around a stubborn negotiator; blunting intimidation tricks; handling ultimatums; foolproof ways to call any bluff; and building trusts that prove worthwhile.