Managing Diversity in Health Care Manual: Proven Tools and Activities for Leaders and Trainers

Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agAndas. The Managing Diversity in Health Care Workbook provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations.