Lending & Diversity Handbook

The Lending & Diversity Handbook is a training and resource guide that leads you through the cultural and CRA compliance issues of today's banking industry. It shows you how to recognize and seize the many opportunities that abound in this new environment. And it helps you understand today's diverse customers and explore strategies for serving these "new" consumers effectively. The Handbook will expand your view of just who your profitable customers are and put diversity in the context of the banking industry's current reality.