A Handbook for Grievance Arbitration: Procedural and Ethical Issues (Emerging Issues in Employee Relations)

Arnold Zack, one of the foremost experts on arbitration, with over thirty years in the field and an international reputation, has written a comprehensive handbook on the subject. Union advocates, management representatives, and arbitrators will find valuable information on the procedural and ethical issues that arise during arbitration.Organized to follow the steps of arbitration, the book progresses from suggestions on how to avoid arbitration to techniques for the preparation and conduct of the hearing. It concludes with a section on how arbitrators review the record and make their decisions. Readers will find detailed information on selecting an arbitrator, framing the issue, handling arbitrability challenges, admitting evidence, dealing with ethical issues, examining and cross examining witnesses, and making opening and closing arguments.Hypothetical case studies, modeled after real cases, illustrate how union and management representatives argue their cases and how arbitrators decide them. Questions and answers after each case study clarify related, and frequently complex, procedural and ethical issues.The comprehensive procedural information, the enlightening case studies, and the useful appendix containing the Code of Professional Responsibility make this an essential handbook for anyone involved in arbitration hearings.