Understanding Your Customer

Understanding Your Customer image
ISBN-10:

0615826636

ISBN-13:

9780615826639

Author(s): David R. Lewis
Edition: First Edition
Released: Jan 01, 2013
Publisher: DTM Publications
Format: Paperback, 193 pages
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Description:

This is a perfect guide for anyone that has any contact at all with a Customer at an Automobile Dealership. This very informative book will dive deep into understanding our Customers from their behavior, to their fears and how to overcome those fears and retain a customer for life. It is not only possible, but almost impossible not to succeed if followed closely and practiced with each and every Customer.


























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