Quality Management Benchmark Assessment/Workbook

This book consists of a series of checklists that pinpoint specific quality management criteria for each business function in an organization according to the Malcom Baldrige National Quality Standard and the intenational Organization for Standardization ISO 9004. With this book you can appraise your companies quality strengths and weaknesses; identify opportunities for quality improvement and productivity; create a databased for quality improvement planning; prepare your own customized quality checklist-audit; and develop goals and stategies that are appropriate for your company.