This book consists of a series of checklists that pinpoint specific quality management criteria for each business function in an organization according to the Malcom Baldrige National Quality Standard and the intenational Organization for Standardization ISO 9004. With this book you can appraise your companies quality strengths and weaknesses; identify opportunities for quality improvement and productivity; create a databased for quality improvement planning; prepare your own customized quality checklist-audit; and develop goals and stategies that are appropriate for your company.

Quality Management Benchmark Assessment/Workbook

Russell, J.P.

Reference

Quality Resources

The Beatles on Record

A guide to the Beatles' recordings offers information on writing and performing credits, production techniques, release dates, and playing times, with a complete discography and commentary by the Beatles on their music

Arts & Photography

Music

Scribner

Catalogs & Directories

Charles Scribner`s Sons

The Beatles album file and complete discography

Blandford Press

Provides information on setting up and implementing the quality improvement process, and discusses potential problems and how to handle them

The Quality Master Plan: A Quality Strategy for Business Leadership

Business & Money

Management & Leadership

Asq Pr

A detailed explanation of the quality audit process extending the discussion into the areas of initiating corrective and preventive actions after the problems have been diagnosed. Quality management specialists Russell and Regel guide the reader through problem reporting and into the areas of process definition, tracking, initiating corrective action, effective audit program follow up and management, and troubleshooting in unfriendly environments. The appendices include helpful checklists for auditing quality systems, auditor qualification criteria, and program management. Annotation c. by Book News, Inc., Portland, Or.

After the Quality Audit: Closing the Loop on the Audit Process

Regel, Terry

Written for those who are charged with fixing what the auditor finds wrong in an organization, this second edition goes beyond the quality audit process to thoroughly examine how to initiate appropriate corrective or preventive actions. The book's focus is on defining problems, making sure the problems are understood, ensuring that the solutions work, and effectively managing the audit program. 
Thoroughly updated to reflect the changes in the ISO 9000 standards, including new chapters on customer service and auditing follow-up protocol, the new edition features a chapter on the Reason-Pain Matrix (which links audit results with organizational benefits), the survey results of hundreds of professionals, and expanded case studies. The second edition of After the Quality Audit is a powerful tool for improving your auditing techniques and offers solid advice on how to get the most out of the audit process for your company.

Accounting

Quick Reference Guide Completely Updated! Many companies have discovered that to achieve a higher level of performance excellence employees must first have a command of the quality principles. This pocket-sized guide presents and defines the new ANSI/ISO/ASQ Q9001:2000 standard, and the common methods used to achieve quality, in easy-to-understand words. Written by Dennis Arter and J. P. Russell, top ISO 9000 auditors and key participants in Standards authoring bodies, The ISO Lesson Guide 2000 discusses quality, its measurable characteristics, and the role of customer requirements in all quality management systems. Using the ANSI/ISO/ASQ Q9001:2000 standard as the model, each ISO clause (and its key concepts), the ISO process approach, and the Quality Management Principles are also explained. This great training and study tool was written to be an ideal handout for new and existing employees who need to understand these newly revised quality principles.

Iso Lesson Guide 2000: Pocket Guide to Q9001 2000

Arter, Dennis R.

The Internal Auditing Pocket Guide prepares those new to auditing to conduct internal audits against quality, environmental, safety, and other specified criteria. From the audit assignment to analyzing results to following up on action items, this guide summarizes all the steps necessary to complete an internal audit. Throughout the guide charts, graphs, and illustrations are used to demonstrate the process. Whether you are learning the basic auditing conventions to qualify as an internal auditor or using this book for self-improvement, both you and your organization will benefit from the new skills you acquire through this easy-to-use pocket guide.

The Internal Auditing Pocket Guide: Preparing, Performing, and Reporting

See the best price to sell, buy, or rent books by Russell, J.P.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Russell, J.P.

See the best price to sell, buy, or rent books by Russell, J.P.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Quality Management Benchmark Assessment/Workbook

The Beatles on Record

The Beatles on Record

The Beatles album file and complete discography

The Beatles album file and complete discography

The Quality Master Plan: A Quality Strategy for Business Leadership

After the Quality Audit: Closing the Loop on the Audit Process

After the Quality Audit: Closing the Loop on the Audit Process

Iso Lesson Guide 2000: Pocket Guide to Q9001 2000

The Internal Auditing Pocket Guide: Preparing, Performing, and Reporting