Presenting Service and NRAEF Workbook Package
ISBN-10:
0471442364
ISBN-13:
9780471442363
Author(s): Kotschevar, Lendal H.; Luciani, Valentino
Edition: 1
Released: Jan 01, 1996
Publisher: John Wiley&Sons, Inc.
Format: Paperback, 280 pages
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Description:
Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.
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