The Psychology of Personnel Selection: A Quality Approach (Essential Business Psychology)

In many companies the procedures for selecting the right person for the job are little more than a lottery. Optimal personnel selection is concerned with accurately predicting employees' future behaviour in the job.
Drawing on recent scientific research, this book offers a 'framework for action' to assist selectors in this difficult task. Based on the principles of Total Quality Management, topics include identifying customer needs, establishing the necessary evaluative standards for all selection methods, optimizing the design and return on investment in selection procedures, setting decision-making standards, and outlining ideas for continuous improvements. Many selection methods are also described and discussed in relation to the evaluative standards.