Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

Explains how TQM could be applied in Britain's National Health Service (NHS), for professional and general managers in the NHS, and for staff engaged in developing and implementing quality assurance in the health care sector. Shows how TQM evolved from commercial approaches and how to adapt it to the private sector, and details methods of designing for quality, quality evaluation, and lessons learned from studies of 38 NHS service units. Annotation c. by Book News, Inc., Portland, Or.