Explains how TQM could be applied in Britain's National Health Service (NHS), for professional and general managers in the NHS, and for staff engaged in developing and implementing quality assurance in the health care sector. Shows how TQM evolved from commercial approaches and how to adapt it to the private sector, and details methods of designing for quality, quality evaluation, and lessons learned from studies of 38 NHS service units. Annotation c. by Book News, Inc., Portland, Or.

Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

Politics & Social Sciences

Kogan, Maurice

Joss, Richard

Social Sciences

Open Univ Pr

Advancing Quality: Total Quality Management in the National Health Service explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM. The book will be of interest to both professional and general managers in the NHS and all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health care sector. It will also be essential reading for those engaged in quality development as practitioners or in research and teaching in public sector work. Advancing Quality: Total Quality Management in the National Health Service is an authoritative text for all those involved in quality assurance issues.

See the best price to sell, buy, or rent books by Joss, Richard. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Joss, Richard

See the best price to sell, buy, or rent books by Joss, Richard. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)