Management: Meeting and Exceeding Customer Expectations with Student CD-ROM and InfoTrac College Edition

Management: Meeting and Exceeding Customer Expectations with Student CD-ROM and InfoTrac College Edition image
ISBN-10:

0324027257

ISBN-13:

9780324027259

Edition: 7th
Released: Jul 01, 2001
Format: Hardcover, 760 pages
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Description:

This seventh edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs, and (2) the need for organizations and their people to be guided by effective leadership.


























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