The Professional Secretary: Communication Skills

This text covers core skills needed by any secretary wanting to acquire skills that will take them up to executive secretary/PA standard, or seeking a move into management. This first volume covers communication in key areas of proficiency such as meetings, minutes and agendas, using the telephone, persuasive writing and successful assertiveness. The second volume covers essential management skills: team management; time management; solo management; and successful ways of motivating and influencing.