This text covers core skills needed by any secretary wanting to acquire skills that will take them up to executive secretary/PA standard, or seeking a move into management. This first volume covers communication in key areas of proficiency such as meetings, minutes and agendas, using the telephone, persuasive writing and successful assertiveness. The second volume covers essential management skills: team management; time management; solo management; and successful ways of motivating and influencing.

The Professional Secretary: Communication Skills

Business & Money

Spencer, John

Pruss, Adrian

Skills

Thomson Learning

<p>This new edition is a one-stop guide for career-minded secretaries and personal assistants. From telephone manner to videoconferencing and from time management to greeting guests, this comprehensive text is perfect for use either on secretarial training courses or home study. The feedback the authors received on the first edition is addressed in this new edition.</p>

The Professional Secretary

Managing Your Team: How to Organise People for Maximum Results

Human Resources

Judy Piatkus(publishers) Ltd

<p>Book by Spencer, John, Pruss, Adrian</p>

The Professional Secretary's Handbook: Management Skills

Management & Leadership

B E S Pub Co

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