Quality Management for Organizational Excellence: Introduction to Total Quality

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Quality Management for Organizational Excellence: Introduction to Total Quality image
ISBN-10:

0136709192

ISBN-13:

9780136709190

Edition: 9
Released: Nov 12, 2020
Publisher: Pearson
Format: Paperback, 456 pages
Related ISBN: 9780135577325

Description:

Brief Table of Contents

PART I: PHILOSOPHY AND CONCEPTS

  • The Total Quality Approach to Quality Management: Achieving Organizational Excellence
  • Quality and Global Competitiveness
  • Strategic Management: Planning and Execution for Competitive Advantage
  • Quality Management, Ethics, and Corporate Social Responsibility
  • Partnering and Strategic Alliances
  • Quality Culture: Changing Hearts, Minds, and Attitudes
  • Customer Satisfaction, Retention, and Loyalty
  • Employee Empowerment
  • Leadership and Change
  • Team Building and Teamwork
  • Effective Communication
  • Education and Training
  • Overcoming Politics, Negativity, and Conflict in the Workplace
  • ISO 9000 and Total Quality: The Relationship
  • PART II: TOOLS AND TECHNIQUES

  • Overview of Total Quality Tools
  • Problem Solving and Decision Making
  • Quality Function Deployment
  • Optimizing and Controlling Processes Through Statistical Process Control
  • Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
  • Benchmarking
  • Just-in-Time/Lean Manufacturing (JIT/Lean)
  • Implementing Total Quality Management

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