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Implementing Total Quality

Business & Money

Goetsch, David L.

Davis, Stanley

Management & Leadership

Pearson College Div

An ideal hands-on, authoritative, how-to guide for the manager, supervisor, engineer, or other individual who is, or wants to be, involved with total quality management for continual improvement of their organizations, products and services in the private or public sector. It covers the full scope and range of the subject--from its origin and history through practical day-to-day application of its philosophy and tools. Features easily followed step-by-step plans for even the most complex methodologies. Total Quality and Quality Management. Strategic Planning. Quality Culture. Customer Satisfaction. Empowerment. Leadership and Change. Team Building. Training. Quality Tools. Problem Solving and Decision Making. Statistical Process Control (SPC). Continuous Improvement. Benchmarking. Just-in-Time (JIT). For Presidents and CEOs; General Managers; Vice President/Director/Managers of Operations, Engineering, Manufacturing (or Production); Quality Assurance; Marketing and Business Development; Information Technology or Management Information Systems; Managers; Supervisors; Engineers.

Total Quality Handbook

Pearson

As organizations that compete in the global marketplace seek to achieve peak performance, worldclass quality, and personnel improvement, interest in ISO 9000 certification has gained worldwide momentum. This practical resource and guide uses a step-by-step model to understanding the ISO 9000-2000 series of standards and explains how to use them in an organization. Provides a detailed summary of similarities and differences between the earlier version and ISO 9000-2000. Features ISO INFO boxes throughout that show how material being discussed applies to an actual work setting. Offers a Serialized Case Study after every chapter that applies the information from a given chapter to how it was used in a real setting in which ISO 9000 registration was pursued; the story unfolds with each new chapter showing the problems, strategies, mistakes, and achievements of a company going through the registration process. Ideal as a step-by-step, how-to guide for use in organizations that are interested in ISO 9000 registration.

Understanding and Implementing ISO 9000 and Other ISO Standards (2nd Edition)

This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book¿s “customer-is-king

Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

The only complete book on ISO 14000 written as a practical resource and how-to guide, this book provides a step-by-step model for understanding the ISO 14000 standard. Filling the void for a book related to environmental protection and management, it effectively translates the often-confusing requirements into understandable language. Topics covered include the background of ISO 14000, decoding and implementing ISO 14000, requirements of ISO 14000, the Environmental Management System (EMS), EMS Documentation, registration and the audit process, EMS performance improvement and other ISO standards, issues, and developments. For environmental ISO 14000 professionals, as well as mangers and supervisors of organizations with environmental concerns.

ISO 14000: Environmental Management

Economics

This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity — thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition)

For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments A comprehensive, practical look at how to become an effective quality manager and decision maker focused on improving the quality of people, processes, products, and the work environment on a continual basis Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality. The new edition features an improved artwork package; updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC.

Quality Management for Organizational Excellence: Introduction to Total Quality

Goetsch, David

This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed. For courses in quality management, quality engineering, quality technology, and continuous process improvement. A comprehensive guide to becoming an effective quality manager and decision maker This practical text helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition covers all quality management concepts. The book’s first section focuses on the “people aspects,” including leading change, employee empowerment, training, team building/teamwork, and conflict management, while the second section deals with the “technical aspects,” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking. Topics have been updated to include the latest trends and information relating to the topics in question so that students are learning the latest information. Each chapter contains a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases.

Quality Management for Organizational Excellence: Introduction to Total Quality [RENTAL EDITION]

<h2>Brief Table of Contents</h2> <div class="c-section-headers-non-traditional-number-list_container"> <h3>PART I: PHILOSOPHY AND CONCEPTS</h3> <ul> <li>The Total Quality Approach to Quality Management: Achieving Organizational Excellence</li> <li>Quality and Global Competitiveness</li> <li>Strategic Management: Planning and Execution for Competitive Advantage</li> <li>Quality Management, Ethics, and Corporate Social Responsibility</li> <li>Partnering and Strategic Alliances</li> <li>Quality Culture: Changing Hearts, Minds, and Attitudes</li> <li>Customer Satisfaction, Retention, and Loyalty</li> <li>Employee Empowerment</li> <li>Leadership and Change</li> <li>Team Building and Teamwork</li> <li>Effective Communication</li> <li>Education and Training</li> <li>Overcoming Politics, Negativity, and Conflict in the Workplace</li> <li>ISO 9000 and Total Quality: The Relationship</li> <li style="list-style: none; display: inline"> <h3>PART II: TOOLS AND TECHNIQUES</h3> </li> <li>Overview of Total Quality Tools</li> <li>Problem Solving and Decision Making</li> <li>Quality Function Deployment</li> <li>Optimizing and Controlling Processes Through Statistical Process Control</li> <li>Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More</li> <li>Benchmarking</li> <li>Just-in-Time/Lean Manufacturing (JIT/Lean)</li> <li>Implementing Total Quality Management</li> </ul> </div>

Night Watches

Literature & Fiction

Jacobs, William Wymark

Contemporary

Nabu Press

See the best price to sell, buy, or rent books by Davis, Stanley. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Davis, Stanley

See the best price to sell, buy, or rent books by Davis, Stanley. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Implementing Total Quality

Total Quality Handbook

Understanding and Implementing ISO 9000 and Other ISO Standards (2nd Edition)

Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

ISO 14000: Environmental Management

Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition)

Quality Management for Organizational Excellence: Introduction to Total Quality

Quality Management for Organizational Excellence: Introduction to Total Quality [RENTAL EDITION]

Quality Management for Organizational Excellence: Introduction to Total Quality

Night Watches