Operations Management and Student CD, Fourth Edition

This well-written, comprehensive book strikes the perfect balance between both the managerial issues and quantitative techniques of operations. A major thrust of the revision includes increased emphasis on information technology and the effect of the Internet and e-business on operations management. A four-part organization covers the strategic importance of operations, designing the operating system, managing the supply chain, and ensuring quality. For project managers and other business personnel who need to manage and improve processes.