Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Description:
A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory, application, and results of his CustomerCulture process of creating values-driven, customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory" (referring to new managers marking their territories). Lacks exercises and references. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Best prices to buy, sell, or rent ISBN 9780130353313
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