Total Quality Control 4th edition
Released: Aug 01, 2004
Publisher: McGraw-Hill Professional Pub
Format: Hardcover, 896 pages
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Description:
Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised Fourth Edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy.
* New emphasis on managing, operating, and integrating the key areas of a company's quality value chain
* Six Sigma and its role in Total Quality Management
* Ensuring customer satisfaction and retention
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