Total Quality Control 4th edition

Total Quality Control 4th edition image
ISBN-10:

0070220034

ISBN-13:

9780070220034

Edition: Subsequent
Released: Aug 01, 2004
Format: Hardcover, 896 pages
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Description:

Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised Fourth Edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy.

* New emphasis on managing, operating, and integrating the key areas of a company's quality value chain
* Six Sigma and its role in Total Quality Management
* Ensuring customer satisfaction and retention

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