Service Management: Operations, Strategy, and Information Technology

Service Management: Operations, Strategy, and Information Technology image
ISBN-10:

0070217602

ISBN-13:

9780070217607

Edition: 2nd
Released: Aug 01, 1997
Format: Hardcover, 640 pages
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Description:

This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.


























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