This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.

Service Management: Operations, Strategy, and Information Technology

Business & Money

James A. Fitzsimmons

Economics

Mcgraw-Hill College

Printed in black and white by McGraw Hill India. CD included.

Service Management: Operations, Strategy, Information Technology with Student Cd By James a Fitzsimm

McGraw=Hill

This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples.

Service Management for Competitive Advantage

Mona J. Fitzsimmons

McGraw-Hill Education (ISE Editions)

Including examples from the field of technology, this text provides coverage on global operations and the need for continuous improvement in quality and productivity in the service industry. It shows how crucial functional areas of an organization such as marketing, strategic issues, operations and human behaviour impact effective service management.

Service Management

This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.

McGraw-Hill Education (ISE Edi

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

Service Management: Operations, Strategy, Information Technology

Processes & Infrastructure

Service Management Operations, Strategy, and Information Technology by Fitzsimmons, James A., Fitzsimmons, Mona J. [Irwin Professional Pub,2004] [Hardcover] 4th Edition

Management & Leadership

Irwin Professional_Pub

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)

Sanjeev Bordoloi

McGraw/Hill/Irwin

See the best price to sell, buy, or rent books by James A. Fitzsimmons. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by James A. Fitzsimmons

See the best price to sell, buy, or rent books by James A. Fitzsimmons. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Service Management: Operations, Strategy, and Information Technology

Service Management: Operations, Strategy, Information Technology with Student Cd By James a Fitzsimm

Service Management for Competitive Advantage

Service Management

Service Management

Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, and Information Technology

Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)