MCDST Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Table of Contents Lesson 1: Developing a Troubleshooting Strategy 1.1 Developing a Troubleshooting Strategy 1.2 Discovering the Problem 1.3 Evaluating System Configuration 1.4 Tracking Possible Solutions 1.5 Executing a Plan and Checking Results 1.6 Taking a Proactive Stance Lesson 2: Key Features to the Microsoft Windows XP Operating System 1.1 Introducing the Windows XP Family of Operating Systems 1.2 Identifying the Key Features of Windows XP Home Edition 1.3 Identifying the Key Features of Windows XP Professional Edition 1.4 Identifying the Range of Supported Software 1.5 Introducing Windows XP File Management Features 1.6 Introducing Windows XP Security Features 1.7 Introducing Workgroups and Domains Lesson 3: Performing and Troubleshooting an Attended Installation of a Windows XP Operating System 3.1 Choosing Installation Methods 3.2 Identifying Preinstallation Tasks 3.3 Installing Windows XP Using a CD ROM 3.4 Installing Windows XP Over a Network 3.5 Using Setup Manager 3.6 Using the System Preparation Tool 3.7 Understanding Remote Installation Services 3.8 Upgrading from a Previous Version of Windows Lesson 4: Performing and Troubleshooting an Unattended Installation of a Windows XP Operating System 4.1 Migrating User State Data from an Existing PC to a New PC 4.2 Installing a Second Instance of an Operating System on a Computer 4.3 Applying Service Packs 4.4 Customizing Installations for Individual Users 4.5 Updating Windows XP after Installation Lesson 5: Performing and Troubleshooting Other Installation Tasks Related to Windows XP Operating Systems 5.1 Ascertaining the Probable Cause When an Installation Does Not Start 5.2 Ascertaining the Probable Cause When an Unattended Installation Does Not Complete Lesson 6: Monitoring, Managing, and Troubleshooting Access to Files and Folders 6.1 Monitoring, Managing, and Troubleshooting NTFS File Permission 6.2 Monitoring, Managing, and Troubleshooting Simple File Sharing 6.3 Monitoring, Managing, and Troubleshooting File Encryption Lesson 7: Monitoring, Managing, and Troubleshooting Access to Shared Folders 7.1 Creating Shared Folders 7.2 Configuring Access Permissions for Shared Folders on NTFS Partitions 7.3 Troubleshooting and Interpreting Access Denied Messages 7.4 Configuring and Troubleshooting Offline Files 7.5 Configuring and Troubleshooting Offline File Synchronization Lesson 8: Connecting to Local and Network Print Devices 8.1 Adding a Local Printer 8.2 Configuring a Local Printer 8.3 Connecting to a Network Printer 8.4 Configuring a Network Printer Lesson 9: Configuring and Troubleshooting Storage Devices 9.1 Understanding Different Storage Types on Hard Drives 9.2 Identifying the Properties of a Disk 9.2 Managing Disk Partitioning 9.3 Troubleshooting Disk Partitioning 9.4 Understanding Different Types of Optical Drives (such as CD-ROM, CD-RW, DVD, and DVD-R) 9.5 Configuring and Troubleshooting Removable Storage Devices Such as Pen Drives, Flash Drives, and Memory Cards Lesson 10: Configuring, Managing, and Troubleshooting Display, Power, and I/O Devices 10.1 Setting Display Properties 10.2 Configuring Multiple Displays 10.3 Troubleshooting Display Settings 10.4 Configuring ACPI Settings 10.5 Configuring Operating System Power Settings 10.6 Configuring and Troubleshooting System Standby and Hibernate Settings 10.7 Configuring I/O Devices 10.8 Configuring and Troubleshooting Device Settings 10.9 Configuring and Troubleshooting Device Drivers for I/O Devices 10.10 Configuring and Troubleshooting Hardware Profiles Lesson 11: Configuring and Troubleshooting the Desktop and User Environments 11.1 Configuring and Troubleshooting Task and Toolbar Settings 11.2 Configuring and Troubleshooting Accessibility Options 11.3 Configuring and Troubleshooting Pointing Device Settings 11.4 Configuring and Troubleshooting Fast-Use Switching 11.5 Configuring and Troubleshooting Regional settings 11.6 Configuring and Troubleshooting Language settings Lesson 12: Security 12.1 Introducing Local Security Policies 12.2 Introducing Network Security Policies 12.3 Identifying End-User Issues Caused by Local Security Policies Such as Local Security Setting and Security Configuration and Analysis 12.4 Identifying End-User Issues Caused by Network Security Policies Such as Result Set of Policy and Group Policy 12.5 Configuring and Troubleshooting Local User Accounts 12.6 Configuring and Troubleshooting Local Group Accounts 12.7 Troubleshooting System Startup Problems 12.8 Troubleshooting Local User Logon Issues 12.9 Troubleshooting Domain User Logon Issues Lesson 13: Monitoring and Analyzing System Performance 13.1 Monitoring System Performance 13.2 Configuring Alerts 13.3 Using Help and Support to Troubleshoot System Performance 13.4 Using Task Manger to Troubleshoot System Performance 13.5 Using the Performance Tool Lesson 14: Troubleshooting TCP/IP and Name Resolution Issues 14.1 Identifying and Using TCP/IP Tools 14.2 Configuring and Troubleshooting Manual TCP/IP Configurations 14.3 Configuring and Troubleshooting Automated TCP/IP Configurations 14.4 Configuring and Troubleshooting Internet Connection Firewall (ICF) 14.5 Configuring and Troubleshooting Host Name Resolution Issues on a Client 14.6 Configuring and Troubleshooting NetBIOS Name Resolution Lesson 15: Configuring and Troubleshooting Remote Connections 15.1 Configuring Outbound Connections 15.2 Creating a Dialup Connection 15.3 Configuring and Troubleshooting a Remote Dialup Connection 15.4 Setting up a VPN Connection Lesson 16: Configuring and Troubleshooting Internet Explorer 16.1 Configuring and Troubleshooting IE Connection Properties 16.2 Configuring and Troubleshooting IE Security Properties 16.3 Configuring and Troubleshooting IE General Properties Lesson 17: Configuring and Troubleshooting End-User Systems Using Remote Tools 17.1 Understanding Remote Desktop and Remote Assistance 17.2 Using Remote Desktop 17.3 Using Remote Assistance

Supporting Users and Troubleshooting a Microsoft Windosw XP Operating System: Exam 70-271

Computers & Technology

Laudon, Kenneth C.

Tschanz, David W.

Rosenblatt, Kenneth

Certification

New Riders Pub

MCDST Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Table of Contents 1: Introducing Desktop Support 1.1 Examining the Desktop Support Role 1.2 Exploring Typical Desktop Support Environments and Positions 1.3 Understanding Professional Presentation and Customer Service Methods 1.4 Working with the User 1.5 Asking the Right Questions 1.6 Reproducing the Problem 1.7 Implementing a Troubleshooting Methodology 1.8 Helping the User Implement Solutions 2: Examiningthe Variety of Operating Systems 2.1 Introducing the Microsoft Windows Operating Systems: DOS 2.2 Understanding the MS Windows OS: Early Windows Operating Systems 2.3 Understanding the Microsoft Windows Operating Systems: Windows 95, Windows NT, and Windows 98 2.4 Understanding the Microsoft Windows Operating Systems: Windows 2000, Windows ME, and Windows XP 2.5 Understanding Linux and Mac 2.6 Working with File Systems 3: Configuring and Troubleshooting the Operating System to Support Applications 3.1 Personalizing the Start Menu and Task Bar 3.2 Troubleshooting the Start Menu and Task Bar 3.3 Working with File Associations 3.4 Customizing and Troubleshooting Folder Settings 3.5 Configuring Regional and Language Settings 3.6 Troubleshooting Regional and Language Settings 3.7 Using Windows XP Troubleshooting Tools 3.8 Updating the Operating System 3.9 Managing and Maintaining the Operating System 4: Supporting Applications 4.1 Understanding Application Support 4.2 Examining Common Application Categories 4.3 Installing Applications 4.4 Understanding Error Messages 4.5 Troubleshooting Application Compatibility 4.6 Supporting Legacy Applications 5: Supporting Internet Explorer 5.1 Customizing the Toolbar and Configuring General Settings in Internet Explorer 5.2 Implementing Accessibility and Languages Options in Internet Explorer 5.3 Exploring Security in Internet Explorer 5.4 Examining Privacy Options in Internet Explorer 5.5 Personalizing Content in Internet Explorer 5.6 Configuring Connectivity Options in Internet Explorer 5.7 Working with Program Options in Internet Explorer 5.8 Troubleshooting Internet Explorer: Common User Issues 6: Supporting E-Mail: Outlook Express 6.1 Understanding How E-Mail Works 6.2 Introducing Outlook Express 6.3 Configuring E-Mail Accounts in Outlook Express 6.4 Accessing Newsgroups Using Outlook Express 6.5 Personalizing the View in Outlook Express 6.6 Customizing Outlook Express Options 6.7 Working with Other Features of Outlook Express 6.8 Managing Data in Outlook Express 6.9 Backing Up and Recovering Data in Outlook Express 6.10 Troubleshooting Common User Issues with Outlook Express 7: Supporting E-Mail: Microsoft Outlook 7.1 Understanding Outlook 7.2 Creating E-Mail Accounts in Outlook 7.3 Implementing Multiple E-Mail Accounts in Outlook 7.4 Using Newsgroups in Outlook 7.5 Customizing Outlook 7.6 Managing Contacts in Outlook 7.7 Working with Data Storage in Outlook 7.8 Backing Up and Recovering Data in Outlook 7.9 Troubleshooting Outlook: Common User Issues 8: Supporting Microsoft Office Applications 8.1 Introducing the Microsoft Office Application Suite 8.2 Preparing to Install Microsoft Office 8.3 Installing Microsoft Office 8.4 Updating Microsoft Office 8.5 Troubleshooting Microsoft Office Installations 8.6 Customizing Office Applications 8.7 Configuring Toolbars 8.8 Working with Proofing Tools 8.9 Troubleshooting Word: Common User Issues 8.10 Troubleshooting Excel: Common User Issues 8.11 Troubleshooting PowerPoint: Common User Issues 8.12 Troubleshooting Access: Common User Issues 9: TroubleshootingConnectivity for Applications 9.1 Troubleshooting Name Resolution Problems 9.2 Troubleshooting Network Adapter Configuration Problems 9.3 Troubleshooting LAN/Routing/Remote Access Configuration Problems 9.4 Troubleshooting Firewall Problems 9.5 Troubleshooting Insufficient User Permissions and Rights 9.6 Troubleshooting Access to Network Resources 9.7 Troubleshooting Access to Local Resources 9.8 Troubleshooting Problems with Locally Connected Devices 10: Troubleshooting Access Problems On Multi-User, Multi-Boot, and Networked Computers 10.1 Managing File System Access and File Permission Problems On Multi-User Computers 10.2 Troubleshooting Application Access on Multi-User Computers 10.3 Configuring Access to Applications On Multi-Boot Computers 11: Supporting Security 11.1 Introducing Computer Security and Security Permissions 11.2 Working with NTFS File and Folder Permissions 11.3 Understanding Group Membership 11.4 Understanding Group Policy 11.5 Configuring and Troubleshooting Local Security Settings 11.6 Implementing Critical Updates 11.7 Managing Application Security Settings 11.8 Examining Spyware 11.9 Supporting Users in a Security-Conscious Manner 12: Identifying and Responding to Security Incidents 12.1 Introducing Viruses 12.2 Protecting Systems Against Viruses 12.3 Recognizing Virus Attacks 12.4 Responding to Virus Attacks 12.5 Identifying and Responding to Other Security Incidents 13: Windows XP SP2 Issues

MCDST Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Hill,Brian

Watson Philosopher, Richard

PRENTICE/HALL

<ul>
<li>This comprehensive book guides readers through Microsoft's brand-new SQL 2005 administrator exam: Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005 (Exam 70443)</li> <li>Addresses the database tasks that the MCITP exam focuses on such as design, development, deployment, optimization, maintenance, and support</li> <li>Reviews key topics, including defining high availability solutions, automating administrative tasks, defining security solutions, monitoring and troubleshooting the database server, and much more</li> <li>The CD-ROM features leading-edge exam prep software with test engine plus hundreds of practice questions and electronic flashcards</li> </ul>
Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

MCITP Administrator: Microsoft?SQL Server?2005 Database Server Infrastructure Design Study Guide (Exam 70-443)

Jones, J. Steven

Sybex

As a systems administrator, you're expected to respond to the technical requirements of your organization while trying to fit them into its overall business goals. Few IT professionals have the combination of skills needed to pull it off. This unique book bridges that gap. It takes you beyond the routine administration tasks and teaches you how to plan and launch an Exchange Server 2007 enterprise solution that fully integrates the needs of the IT staff, end users, and business managers alike.

Microsoft Exchange Server 2007 Infrastructure Design: A Service-oriented Approach

Networking & Cloud Computing

Sybex, Inc.

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