Supporting Users and Troubleshooting a Microsoft Windosw XP Operating System: Exam 70-271

MCDST Exam 70-271: Supporting Users and Troubleshooting a

Table of Contents

Lesson 1: Developing a Troubleshooting Strategy

1.1 Developing a Troubleshooting Strategy

1.2 Discovering the Problem

1.3 Evaluating System Configuration

1.4 Tracking Possible Solutions

1.5 Executing a Plan and Checking Results

1.6 Taking a Proactive Stance

Lesson 2: Key Features to the Microsoft Windows XP Operating System

1.1 Introducing the Windows XP Family of Operating Systems

1.2 Identifying the Key Features of Windows XP Home Edition

1.3 Identifying the Key Features of Windows XP Professional Edition

1.4 Identifying the Range of Supported Software

1.5 Introducing Windows XP File Management Features

1.6 Introducing Windows XP Security Features

1.7 Introducing Workgroups and Domains

Lesson 3: Performing and Troubleshooting an Attended Installation of a Windows XP Operating System

3.1 Choosing Installation Methods

3.2 Identifying Preinstallation Tasks

3.3 Installing Windows XP Using a CD ROM

3.4 Installing Windows XP Over a Network

3.5 Using Setup Manager

3.6 Using the System Preparation Tool

3.7 Understanding Remote Installation Services

3.8 Upgrading from a Previous Version of Windows

Lesson 4: Performing and Troubleshooting an Unattended Installation of a Windows XP Operating System

4.1 Migrating User State Data from an Existing PC to a New PC

4.2 Installing a Second Instance of an Operating System on a Computer

4.3 Applying Service Packs

4.4 Customizing Installations for Individual Users

4.5 Updating Windows XP after Installation

Lesson 5: Performing and Troubleshooting Other Installation Tasks Related to Windows XP Operating Systems

5.1 Ascertaining the Probable Cause When an Installation Does Not Start

5.2 Ascertaining the Probable Cause When an Unattended Installation Does Not Complete

Lesson 6: Monitoring, Managing, and Troubleshooting Access to Files and Folders

6.1 Monitoring, Managing, and Troubleshooting NTFS File Permission

6.2 Monitoring, Managing, and Troubleshooting Simple File Sharing

6.3 Monitoring, Managing, and Troubleshooting File Encryption

Lesson 7: Monitoring, Managing, and Troubleshooting Access to Shared Folders

7.1 Creating Shared Folders

7.2 Configuring Access Permissions for Shared Folders on NTFS Partitions

7.3 Troubleshooting and Interpreting Access Denied Messages

7.4 Configuring and Troubleshooting Offline Files

7.5 Configuring and Troubleshooting Offline File Synchronization

Lesson 8: Connecting to Local and Network Print Devices

8.1 Adding a Local Printer

8.2 Configuring a Local Printer

8.3 Connecting to a Network Printer

8.4 Configuring a Network Printer

Lesson 9: Configuring and Troubleshooting Storage Devices

9.1 Understanding Different Storage Types on Hard Drives

9.2 Identifying the Properties of a Disk

9.2 Managing Disk Partitioning

9.3 Troubleshooting Disk Partitioning

9.4 Understanding Different Types of Optical Drives (such as CD-ROM, CD-RW, DVD, and DVD-R)

9.5 Configuring and Troubleshooting Removable Storage Devices Such as Pen Drives, Flash Drives, and Memory Cards

Lesson 10: Configuring, Managing, and Troubleshooting Display, Power, and I/O Devices

10.1 Setting Display Properties

10.2 Configuring Multiple Displays

10.3 Troubleshooting Display Settings

10.4 Configuring ACPI Settings

10.5 Configuring Operating System Power Settings

10.6 Configuring and Troubleshooting System Standby and Hibernate Settings

10.7 Configuring I/O Devices

10.8 Configuring and Troubleshooting Device Settings

10.9 Configuring and Troubleshooting Device Drivers for I/O Devices

10.10 Configuring and Troubleshooting Hardware Profiles

Lesson 11: Configuring and Troubleshooting the Desktop and User Environments

11.1 Configuring and Troubleshooting Task and Toolbar Settings

11.2 Configuring and Troubleshooting Accessibility Options

11.3 Configuring and Troubleshooting Pointing Device Settings

11.4 Configuring and Troubleshooting Fast-Use Switching

11.5 Configuring and Troubleshooting Regional settings

11.6 Configuring and Troubleshooting Language settings

12.1 Introducing Local Security Policies

12.2 Introducing Network Security Policies

12.3 Identifying End-User Issues Caused by Local Security Policies Such as Local Security Setting and Security Configuration and Analysis

12.4 Identifying End-User Issues Caused by Network Security Policies Such as Result Set of Policy and Group Policy

12.5 Configuring and Troubleshooting Local User Accounts

12.6 Configuring and Troubleshooting Local Group Accounts

12.7 Troubleshooting System Startup Problems

12.8 Troubleshooting Local User Logon Issues

12.9 Troubleshooting Domain User Logon Issues

Lesson 13: Monitoring and Analyzing System Performance

13.1 Monitoring System Performance

13.2 Configuring Alerts

13.3 Using Help and Support to Troubleshoot System Performance

13.4 Using Task Manger to Troubleshoot System Performance

13.5 Using the Performance Tool

Lesson 14: Troubleshooting TCP/IP and Name Resolution Issues

14.1 Identifying and Using TCP/IP Tools

14.2 Configuring and Troubleshooting Manual TCP/IP Configurations

14.3 Configuring and Troubleshooting Automated TCP/IP Configurations

14.4 Configuring and Troubleshooting Internet Connection Firewall (ICF)

14.5 Configuring and Troubleshooting Host Name Resolution Issues on a Client

14.6 Configuring and Troubleshooting NetBIOS Name Resolution

Lesson 15: Configuring and Troubleshooting Remote Connections

15.1 Configuring Outbound Connections

15.2 Creating a Dialup Connection

15.3 Configuring and Troubleshooting a Remote Dialup Connection

15.4 Setting up a VPN Connection

Lesson 16: Configuring and Troubleshooting Internet Explorer

16.1 Configuring and Troubleshooting IE Connection Properties

16.2 Configuring and Troubleshooting IE Security Properties

16.3 Configuring and Troubleshooting IE General Properties

Lesson 17: Configuring and Troubleshooting End-User Systems Using Remote Tools

17.1 Understanding Remote Desktop and Remote Assistance

17.2 Using Remote Desktop

17.3 Using Remote Assistance