Business Travel and Tourism

Susan Horner

John Swarbrooke

Butterworth-Heinemann

The Tuscan Poet Giuseppe Giusti, And His Times (1864)

Literature & Fiction

Literary

Kessinger Publishing

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment for protecting, preserving, and promoting the world's literature in affordable, high quality, modern editions that are true to the original work.

Humor & Satire

Leisure Marketing

Taylor&Francis

International Cases in Tourism Management

Routledge

Talent Management in Hospitality and Tourism

Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path. Talent Management in Hospitality and Tourism uses case studies from major international companies as well as SMEs such as The Taj Hotel Group, India, Red Carnation Hotel Group, The Rick Stein group and La'Aubier in Neuchatel, Switzerland to illustrate successful talent management strategies and how they can be implemented. The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.

Business & Money

Industries

Goodfellow Publishers

Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path.

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Books by Susan Horner