Talent Management in Hospitality and Tourism

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Talent Management in Hospitality and Tourism image
ISBN-10:

1910158674

ISBN-13:

9781910158678

Author(s): Susan Horner
Edition: 1
Released: Feb 10, 2017
Format: Paperback, 332 pages
Related ISBN: 9781910158661

Description:

Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path.

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