Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting―including email, text messaging, and social media―as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff.Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Conducting the Reference Interview (How-To-Do-It Manuals)

Sheldrick Ross, Catherine

Nilsen, Kirsti

Radford, Marie L.

Reference

ALA Neal-Schuman

Canadian-born Alice Munro has established herself as one of the world's finest contemporary short story-writers. Since the publication of her first collection, Dance of the Happy Shades in 1968, she has tantalized a steadily expanding readership with her ability to present, "ordinary life so that it appears luminous, invested with a kind of magic." In Alice Munro: A Double Life, the first full-length biography of Munro, Ross charts the development of Munro as a wife/mother and serious writer, and her struggle to balance the demands of this "double life."

Alice Munro: A Double Life

Humor & Entertainment

ECW Press

Amazing Milk Book, The (Amazing Books)

Children's Books

Wallace, Susan

Literature & Fiction

Kids Can Press

Triangles (Shapes in Math, Science and Nature)

Education & Reference

Squares (Shapes in Math, Science and Nature)

This updated and expanded version of the training guide Booklist called one of the most valuable professional publications to come off the presses in a long time is completely revised with new sections outlining the opportunities offered by contemporary communication media. This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general. Ross, together with new co-author Nilsen, has maintained and updated sections on 
<ul>
<li>Mastering individual skills</li> <li>Sensitivity to cultural, ethnic, and linguistic issues</li> <li>Communicating with current technology using presentation software</li> </ul> Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources are listed throughout this practical guide.

Communicating Professionally: A How-To-Do-It Manual for Librarians (How-To-Do-It Manuals)

Politics & Social Sciences

Social Sciences

The three books in the popular Shapes in Math, Science and Nature series, Squares, Triangles and Circles, are now available in one amazing compilation. The design has been refreshed, and the text by Catherine Sheldrick Ross has been lightly updated. What makes the compilation so unique and just plain interesting is how many topics it manages to cover for each of these three most basic shapes. For example, squares are explored not just in terms of what they are, how they are drawn and their geometry equations, which are all described in-depth, but also through ancient legends that feature squares, language expressions that use the word square (?back to square one?), illusions done with squares, city grids designed with squares and famous city centers that are squares (think Red Square in Moscow). There are also numerous ideas for hands-on-learning activities ---projects, puzzles, experiments --- that relate the text to everyday life. The imaginative artwork by award-winning illustrator Bill Slavin manages to clearly convey the sometimes difficult concepts in the text, while keeping the visuals fun and humorous enough to hold the interest of young readers. It's easy to see why the books in this compilation have been perennial favorites with educators. It includes engaging, well-written, interactive content that helps make geometry and measurement concepts graspable and even enjoyable, while also offering opportunities for lessons on a range of subjects from science, technology and engineering to social studies, art, and architecture. There is an extensive table of contents, glossary, and index for reference.

Shapes in Math, Science and Nature: Squares, Triangles and Circles

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Books by Sheldrick Ross, Catherine