Synthesizing and broadening the popular management techniques of Total Quality Management (TQM) and Project Management (PM) for the first time, this exciting book offers project managers, team members, and business leaders a dynamic new tool for continually assessing the customer's quality improvement needs and delivering superior products and services. Called Customer-Driven Project Management (CDPM), it demonstrates the benefits of up-front quality improvement analysis, customer-driven teams, and new "empowerment" actions that make all employees key players in the organization. The core of this comprehensive book is a new step-by-step CDPM process all organizations can follow when performing projects - whether large or small. You'll get a useful review of the basic principles and new applications of TQM and project management...the changing roles of managers in organizations...the importance of front-end analysis...the reorganization of the project structure for greater efficiency...self-assessment techniques and individual growth opportunities to "reenergize" the organization...the unique, ongoing role of the customer...and much more! For all those involved in projects, this book puts quality improvement and project management "on line" for the first time, shows how to react quickly and effectively to changing customer needs, lays out the steps for delivering outstanding products and services, and gives all companies a strong competitive edge in today's tough global economy!

Customer-Driven Project Management: A New Paradigm in Total Quality Implementation

Business & Money

Barkley, Bruce T.

Saylor, James H.

Management & Leadership

McGraw=Hill

Master the priciples of TQM to assure your organization's success in today's ever-changing, super-competitive global marketplace. The Second Edition of TQM Simplified, by James H. Saylor, demystifies TQM and gives you the know-how to apply the latest TQM tools and techniques to achieve continuous improvement and total customer satisfaction. Whether you manage a small or large company in a manufacturing or service industry, you will learn how to build an enterprise-wide commitment to quality. . .develop state-of-the-art leadership skills. . .form, build and improve teamwork. . .improve quality continuously. . .conduct effective meetings. . .and make TQM a permanent part of your company's culture. You also get all-new material on ISO-9000, re-engineering and metrics to further enhance your TQM skills.

TQM Simplified: A Practical Guide

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
 ET CUSTOMERS CREATE YOUR SUCCESS!With New Cases and Scheduling Applications -- and New Insights on Project Management in the Internet Age!
Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job -- and getting the job done right the first time!
See how embedded quality assures customer satisfaction--and how to schedule quality into the project process. This newly revised Customer-Driven Project Management steers you to improved project quality management through total customer involvement. Featuring new chapters on the Internet, quality scheduling, project review, and personal and professional growth planning, this provocative guide offers updated techniques that can help you: * Understand customers -- and their needs and expectations * Keep customers productively involved in project management * Embed quality into the product early in the process * Make organizations work better with project-driven business models * Market your PM skills with "Brand You" methods * Short-circuit stumbles with senior management "insurance" * Put free PM 'Net tools to work for you * Predict the life cycle of e-businesses * Draw ideas and inspiration from the Project Management Institute's Body of Knowledge on project quality management.
Designed as a practical step-by-step guide for working project managers and executives, Customer-Driven Project Management is also a superb resource for those who aspire to fully understand the concept of project quality management and to achieve the Project Management Professional (PMP) certification. Helpful guide for anyone who wants to get any kind of team project done better, faster, cheaper, and with greater customer satisfaction.

Customer-Driven Project Management : Building Quality into Project Processes

Tqm Field Manual

Mcgraw-Hill (Tx)

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