Synthesizing and broadening the popular management techniques of Total Quality Management (TQM) and Project Management (PM) for the first time, this exciting book offers project managers, team members, and business leaders a dynamic new tool for continually assessing the customer's quality improvement needs and delivering superior products and services. Called Customer-Driven Project Management (CDPM), it demonstrates the benefits of up-front quality improvement analysis, customer-driven teams, and new "empowerment" actions that make all employees key players in the organization. The core of this comprehensive book is a new step-by-step CDPM process all organizations can follow when performing projects - whether large or small. You'll get a useful review of the basic principles and new applications of TQM and project management...the changing roles of managers in organizations...the importance of front-end analysis...the reorganization of the project structure for greater efficiency...self-assessment techniques and individual growth opportunities to "reenergize" the organization...the unique, ongoing role of the customer...and much more! For all those involved in projects, this book puts quality improvement and project management "on line" for the first time, shows how to react quickly and effectively to changing customer needs, lays out the steps for delivering outstanding products and services, and gives all companies a strong competitive edge in today's tough global economy!

Customer-Driven Project Management: A New Paradigm in Total Quality Implementation

Business & Money

Barkley, Bruce T.

Saylor, James H.

Management & Leadership

McGraw=Hill

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
 ET CUSTOMERS CREATE YOUR SUCCESS!With New Cases and Scheduling Applications -- and New Insights on Project Management in the Internet Age!
Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job -- and getting the job done right the first time!
See how embedded quality assures customer satisfaction--and how to schedule quality into the project process. This newly revised Customer-Driven Project Management steers you to improved project quality management through total customer involvement. Featuring new chapters on the Internet, quality scheduling, project review, and personal and professional growth planning, this provocative guide offers updated techniques that can help you: * Understand customers -- and their needs and expectations * Keep customers productively involved in project management * Embed quality into the product early in the process * Make organizations work better with project-driven business models * Market your PM skills with "Brand You" methods * Short-circuit stumbles with senior management "insurance" * Put free PM 'Net tools to work for you * Predict the life cycle of e-businesses * Draw ideas and inspiration from the Project Management Institute's Body of Knowledge on project quality management.
Designed as a practical step-by-step guide for working project managers and executives, Customer-Driven Project Management is also a superb resource for those who aspire to fully understand the concept of project quality management and to achieve the Project Management Professional (PMP) certification. Helpful guide for anyone who wants to get any kind of team project done better, faster, cheaper, and with greater customer satisfaction.

Customer-Driven Project Management : Building Quality into Project Processes

Risk Management -- A Clear and Uncomplicated Approach to Business and Project Risk-- Here is risk, simply put, with practical stories and cases Barkley's approach to project risk management includes and enhances the current Project Management Institute Body of Knowledge on risk. Clearly spelling out simplified steps and useable risk matrix format, making risk management a team-based art as well as a science, Project Risk Management shows you why do risk and how to: * Save time in identifying, categorizing, ranking, and assessing risks * Integrate contingency plans into the project schedule * Apply practical templates and formats * "Demystify" risk and integrate risk into business and project planning and control * Link business strategy and business planning to project risk * Create risk-based schedules using MS Project software PERT analysis tools * Relate risk to cost control and budget issues * "Shield" business projects from risk by addressing risk early and often as part of the project planning and review process * Pose questions and answers on risk for company education and training For the business and project professional looking for "doable" risk methods, there is no better reference than Bruce Barkley's Project Risk Management. Put it to work to improve your project risk profile today!

Project Risk Management (Project Management)

Insurance

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
Turn Innovative Ideas into Products and Services―and Manage and Control Them Using Project Management Tools
The first book to integrate project management and product development, Project Management in New Product Development shows you how to manage the translation of ideas into new products and services and get them to market cheaper, better, and faster using advanced project management tools and techniques.
Packed with detailed case studies and illustrations, this unique book explains how to move new products and services quickly from concept to product to market as a managed and seamless process free of problems and delays. This project tool also shows how to ensure that bad products are stopped at gateway points, before they become product and project failures. Project Management in New Product Development features:
<ul>
<li> The first integrated treatment of project management and new product development designed for modern, globallyoriented firms</li>
<li> Numerous case studies covering software, technology, electronics, construction, telecommunications, military, and aerospace</li>
<li>150 informative tables, figures, and graphics</li>
</ul>

Project Management in New Product Development

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.An in-depth guide to global program management
This practical resource offers proven strategies for directing the design, development, delivery, and monitoring of major, long-term business or agency programs in global markets. Global Program Management reflects the movement of the field to a broader, more global, and enterprise-wide perspective.
Covering the new Project Management Institute (PMI) Standard for Program Management, the book explains the ways in which program management differs from project management and reveals how to master strong leadership, organization, communication, technical, managerial, and agility skills along with a comprehensive understanding of foreign markets and cultures. Discover how to:
<li>Review organizational and global settings for program management</li>
<li>Adhere to the new PMI Standard for Program Management</li>
<li>Develop strategies, programs, and candidate projects into a strategic portfolio</li>
<li>Align strategies and programs to ensure success, profitability, and program benefits</li>
<li>Assess, monitor, and mitigate risk on a program scale</li>
<li>Hone global program management leadership competencies</li>
<li>Find and secure partners to provide program support</li>
<li>Apply program management concepts to federal sector reforms</li>

Global Program Management

Wagner, Paula

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
 PROVEN STRATEGIES FOR APPLYING PROGRAM MANAGEMENT TECHNIQUES TO PUBLIC SECTOR PERFORMANCE MANAGEMENTGovernment Program Management examines ongoing global reforms in public-sector program design and management and explains how to deliver public-sector programs in response to these reforms. A new, generic program management model--essential for government executives, program managers, and legislative leaders--is presented. The new model addresses various dysfunctional forces, many of them global in scale, that inhibit public programs from achieving their intended benefits and outcomes.
This in-depth resource discusses broad reforms that fundamentally alter government agency structure, performance reporting and budgeting, composition, and roles and functions. The book also looks at targeted reforms affecting individual programs, covering concept, planning, design, delivery, cost control, and performance reporting. Best practices from both the public and private sectors are covered in this pioneering guide.
Government Program Management covers:
<ul>
<li>Forces for change in government program management: impacts of the new public management theory</li>
<li>Problems and issues in public program performance and benefits management</li>
<li>Agency performance and program management developments in the United States</li>
<li>Applying the industry standard for program management according to the Project Management Institute to public agencies and programs</li>
<li>The program management office in the public sector</li>
<li>Government workforce changes and implications for program management</li>
<li>Public program leadership developments</li>
<li>Global models and benchmarks for program management: new public management concepts </li>
<li>Models for future programs</li>
<li>Case study: a national digital health information system in the United States</li>
<li>The special problem of networked and intergovernmental programs</li>
<li>Recommendations for changing public program management structure, systems, and processes in the United States beginning with the president</li>
</ul>

Government Program Management

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