Product Description 
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the 
ASQ Certified Manager of Quality\/Organizational Excellence Handbook<\/i> (CMQ\/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. 
 About the Author 
Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C. Wood is President of DC Wood Consulting, LLC and instructor for ASQ. He is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, and an ASQ Certified Quality Auditor.

The ASQ Certified Manager of Quality/Organizational Excellence Handbook

Business & Money

Douglas C. Wood

Sandra L. Furterer

Management & Leadership

ASQ-Quality Press

Quality Improvement: Basic Principles and Practices\nThe ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. \nThis handbook follows the CQIA BoK in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization. ASQ's experts help you navigate: \nQuality terms, benefits, and philosophies 
Team organization, roles, responsibilities, and dynamics 
Continuous improvement concepts, processes, and tools 
Root cause analysis and risk management 
Supplier and customer relationships 
 This edition features ample material that stretches beyond the content of the BoK, making it useful for any quality practitioner--not just those who plan to become certified. In this book, you ll find a thorough overview of quality tools and history--presented in an accessible manner and easily understood by non-engineers. Start on your quality path here.\nGrace L. Duffy is the author of 15 books and over 260 published papers and articles. She is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Improvement Associate, and Quality Auditor. Grace is a certified Lean-Six Sigma Master Black Belt and Manager of Process Improvement. 
 Dr. Sandra L. Furterer is an Associate Professor and Associate Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt.

The ASQ Certified Quality Improvement Associate Handbook

Grace L. Duffy

Reference

Quality Press

This handbook is designed as a reference for ASQ’s Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. 
The handbook and certification are aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It’s ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. 
There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: • Quality Concepts and Team Dynamics • Quality Tools and Process Improvement Techniques Data Analysis • Customer-Supplier Relations • Corrective and Preventive Action (CAPA) The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each Body of Knowledge section in the text as a guide for the reader. 
This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: • the definition of quality and why it’s important to various stakeholder groups • the benefits of quality to the organization • tools for assessing training effectiveness • discussion of the Six Sigma DMAIC methodology and process maps with a focus on process architecture • examples of lean and value analysis, discussion of Theory of Constraints • risk management, business process management and lifecycle phases • the importance of data collection and analysis, data integrity, validity, and reliability • examples of gage R&R and attribute agreement analysis

The ASQ Certified Quality Process Analyst Handbook

See the best price to sell, buy, or rent books by Sandra L. Furterer. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Sandra L. Furterer