This volume focuses on concrete, aggregates, curing materials, grout, and expansion joint fillers. It also includes the ASTM Manual of Aggregate and Concrete Testing.

Concrete and Aggregates

Engineering & Transportation

UNKNOWN

Engineering

ASQ-Quality Press

In order for a company to achieve a total quality effort, everyone must subscribe to quality improvement. The authors show managers how to identify quality team members and designate results-oriented responsibilities. This comprehensive mini-manual covers the quality audits, specs, vendor analysis and selection, and costs. Readers learn how to apply concepts immediately as they plan and enforce effective quality assurance programs.

The Team Approach to Quality

Business & Money

Motiska, Paul J

Management & Leadership

Excel is today's spreadsheet of choice, and this hands-on tutorial is for all professionals interested in using Excel for statistical quality control--particularly those making the transition from Lotus 1-2-3. Helpful illustrations show actual computer screens, and work effectively with "easy learning" real-world applications and implementation advice.

Statistical Quality Control Using Excel with 3.5 Disk

Zimmerman, Steven M.

Icenogle, Marjorie

Clean, Green, and Read All over: Ten Rules for Effective Corporate Environmental and Sustainability Reporting

J. Emil Morhardt

Economics

There are a variety of tools and techniques available to improve or change an organization, but how do executives and senior management decide which are right for their organization? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement, and then make an educated decision on which are right for them. The book explains that there is not one technique that works best for any organization, but rather that managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, and include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. 
The Executive Guide to Improvement and Change was written to be a quick read for busy executives, and covers a variety of techniques and quality methods, ranging from auditing to teamwork, Six Sigma to customer satisfaction, and more. This book will help guide executives and senior management as they lead improvement and change initiatives within their organizations and the larger business community. The book will also help educate those who aspire to senior positions of leadership, and is an ideal text for senior management courses.

The Executive Guide to Improvement and Change

Duffy, Grace L.

Beecroft, G. Dennis

Author D. H. Stamatis has updated his comprehensive reference book on failure mode and effect analysis (FMEA). This is one of the most comprehensive guides to FMEA and is excellent for professionals with any level of understanding. This book explains the process of conducting system, design, process, service, and machine FMEAs, and provides the rationale for doing so. Readers will understand what FMEA is, the different types of FMEA, how to construct an FMEA, and the linkages between FMEA and other tools. Stamatis offer a summary of tools/methodologies used in FMEA along with a glossary to explain key terms and principles. The updated edition includes information about the new ISO 9000:2000 standard, the Six Sigma approach to FMEA, a special section on automotive requirements related to ISO/TS 16949, the "robustness" concept, and TE 9000 and the requirements for reliability and maintainability. The accompanying CD-ROM offers FMEA forms and samples, design review checklist, criteria for evaluation, basic reliability formulae and conversion failure factors, guidelines for RPN calculations and designing a reasonable safe product, and diagrams, and examples of FMEAs with linkages to robustness.

Failure Mode and Effect Analysis: FMEA From Theory to Execution

Science & Math

Stamatis PH.D., D H

Reference

As organizations strive to remain ahead of the competition, there will inevitably and often come the need for change. All successful organizations regularly use change to improve processes and increase performance. While these times of change can be a great opportunity for an organization, it also can be a time of stress and angst for all involved. Not all organizations are in a position to make these changes effectively and efficiently, and for many their efforts often fall short of the intended goals. Making Change Work: Practical Tools for Overcoming Human Resistance to Change was written to help organizations prepare for and successfully implement change. The price of a failed change effort can be steep, both monetarily and in a loss of credibility. Making Change Work will first provide tools to measure your organization's readiness to change, helping make sure that the efforts will not be doomed to fail from the beginning. The book then provides many tools to apply sequentially and logically in order to gain acceptance of the change throughout the organization. In helping your organization make change successfully, Making Change Work addresses buy-in, acceptance, motivation, anticipation, fear, uncertainty, and all the other messy human considerations that cause change to fail in the real world.

Making Change Work: Practical Tools for Overcoming Human Resistance to Change

Palmer, Brien

The fifteenth edition of this influential book series is a tribute to the person and works of Dr. Joseph M. Juran. For over three-quarters of a century the quality discipline has been blessed by the person and dynamics of Dr. Juran. His philosophies and contributions to the quality disciplines, his longevity as a contributor, and his vision in managing for quality, have had significant influences on the world of quality. Among the world renowned contributors (and International Academy for Quality members) to this volume include: Frank M. Gryna, A. Blanton Godfrey, Yoshio Kondo, Joe DeFeo, and Greg Watson. Contents: Section I Tribute to Dr. Joseph M. Juran Chapter 1 Brief Biographical Synopsis for Dr. Joseph M. Juran Chapter 2 Juran Institute Chapter 3 The Juran Center for Leadership in Quality Chapter 4 The Juran Medal and CEO Recipients An Enduring Monument to Dr. Joseph M. Juran Chapter 5 Global Influence Section II Selected Works of Dr. Joseph M. Juran Chapter 6 The Two Worlds of Quality Control Chapter 7 Quality Problems, Remedies, and Nostrums Chapter 8 The QC Circle Phenomenon Chapter 9 Operator Errors Time for a New Look Chapter 10 Mobilizing for the 1970s Chapter 11 Management Interface Chapter 12 The Non-Pareto Principle Mea Culpa Chapter 13 That Uninterested Top Management Chapter 14 Japanese and Western Quality Chapter 15 Quality Control in Service Industries Chapter 16 Product Quality A Prescription for the West Chapter 17 The Quality Trilogy A Universal Approach to Managing for Quality Chapter 18 The Upcoming Century of Quality

Juran, Quality, and a Century of Improvement: The Best on Quality Book Series of the International Academy for Quality, Volume 15

Politics & Social Sciences

Kenneth S. Stephens

Philosophy

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.

Quality Toolbox

Nancy R. Tague

Process Driven Comprehensive Auditing was written for the novice internal auditor to provide an easy to understand method for conducting a highly effective audit. By combining a series of general questions drawn from many elements of the ISO 9001:2000 Standard with a cross reference guide to particular elements such as Purchasing, Design, Production Control and Calibration, the methods presented in this book offer a practical and uncomplicated starting point for any first time auditor. Process Driven Comprehensive Auditing takes a new approach that affirms an auditor s willingness to learn and contribute to their company by simplifying a complex series of actions; it does this through examination and guided application of Shewhart and Deming s PDCA Cycle. Also included is a CD ROM with the PDCA Audit Master template. Contents: Preface Acknowledgments Chapter 1 The Auditor s Journey Chapter 2 Plan, Do: The Beginning of the PDCA Cycle Chapter 3 Check, Act and the Process Model: Chapter 4 PDCA as a Process: Making the Most of a Good Plan Chapter 5 Integrating ISO 9001:2000: Systems and Their Processes Chapter 6 ISO 9001:2000 Section 4.1 and PDCA: The Big Picture Chapter 7 Imagining an ISO 9001:2000 PDCA Audit: What Questions Would We Ask? Chapter 8 The PDCA Audit Master: The Generic ISO 9001:2000 PDCA Audit Tool Chapter 9 Integrating ISO Specifics into the Audit Appendix A Process Driven Comprehensive Audit Appendix B Quality Management Systems: Requirements Appendix C Sample Audit Glossary

Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2000 Internal Audits

Paul C. Palmes

Accounting

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