Tools for Decision Making

Review 
"Finally, a no-nonsense, how-to book that takes the fear out of statistics and analysis. Tools for Decision Making is an ideal book to use in masters-level research methods classes where the emphasis is on equipping students with basic tools of analysis that they can use in their careers." ― David Schultz, Distinguished University Professor of Political Science and Legal Studies at Hamline University, USA 
"By incorporating Excel instructions into the collection of analytic techniques presented in Tools for Decision Making, the authors have made this book a must-have. Every local government researcher/analyst in the world has access to Excel, so this feature alone makes this text invaluable. The online Excel templates that accompany the third edition are a major selling point; their availability for student use and for subsequent use on the job make this book a necessity on one’s bookshelf." ― Hunter Bacot, Graduate Program Director and Professor of Political Science at the University of North Carolina at Greensboro, USA 
"Tools for Decision Making is a gold mine of ideas for improving services. It makes difficult-sounding management techniques very understandable. I caution owners of the book to be leery of those who seek to borrow it; else it may go the same way as the trusty hammer and saw." ― W. Bartley Hildreth, Professor at the Center for State and Local Finance / Department of Public Management and Policy at Georgia State University, USA 
"The analytical tools described by Ammons and Roenigk demystify the management of complex organizations. This book can serve as your tool box of ideas and models for continuous improvement." ― Russell Blackburn, City Manager at the City of Port St. Lucie, Florida, USA 
"Tools for Decision Making is a very user-friendly book that can be used in policy analysis or financial management courses in upper-division or graduate instruction. Ammons and Roenigk use excellent examples that place tools in realistic and appropriate context for typical public administration students." ― Howard Frank, Professor in the Department of Public Policy & Administration at Florida International University, USA 
 About the Author 
David N. Ammons is a Professor of Public Administration and Government at the University of North Carolina at Chapel Hill, USA. He has written several books and his articles have appeared in Public Administration Review, Journal of Public Administration Research and Theory, Public Performance and Management Review, and other public affairs journals. He has served on the National Performance Management Advisory Commission and the North Carolina Governor’s Advisory Committee on Performance Management. He was elected as a Fellow of the National Academy of Public Administration in 2006. 
Dale J. Roenigk is the Director of the North Carolina Benchmarking Project and a Faculty Member at the School of Government at the University of North Carolina at Chapel Hill, USA. He is the author of an annual benchmarking report on municipal services published by the School of Government. He also helped develop the County and Municipal Fiscal Analysis tool, a web-based dashboard designed to help North Carolina local governments analyze their fiscal condition. His research interests include benchmarking, performance measurement and management, and evaluation.

Tools for Decision Making: A Practical Guide for Local Government

Politics & Social Sciences

Ammons, David N.

Roenigk, Dale J.

Politics & Government

Routledge

This report presents fiscal year ended June 30, 2014, performance and cost data for thirteen North Carolina cities in the service areas of residential refuse collection, household recycling, yard waste/leaf collection, police services, emergency communications, asphalt maintenance and repair, fire services, building inspections, fleet maintenance, central human resources, water services, wastewater services, and core parks and recreation. The North Carolina Benchmarking Project (https://www.sog.unc.edu/resources/microsites/north-carolina-benchmarking-project) is a joint undertaking of the School of Government and the North Carolina Local Government Budget Association.

Final Report on City Services for Fiscal Year 2013-2014: Performance and Cost Data

Administrative Law

UNC School of Government

This report presents fiscal year ended June 30, 2015, performance and cost data for thirteen North Carolina cities in the service areas of residential refuse collection, household recycling, yard waste/leaf collection, police services, emergency communications, asphalt maintenance and repair, fire services, building inspections, fleet maintenance, central human resources, water services, wastewater services, and core parks and recreation. The North Carolina Benchmarking Project (https://www.sog.unc.edu/resources/microsites/north-carolina-benchmarking-project) is a joint undertaking of the School of Government and the North Carolina Local Government Budget Association.

Final Report on City Services for Fiscal Year 2014-2015: Performance and Cost Data

Final Report on City Services for Fiscal Year 2016-2017: Performance and Cost Data

This report presents fiscal year ended June 30, 2018, performance and cost data for thirteen North Carolina cities in the service areas of residential refuse collection, household recycling, yard waste/leaf collection, police services, emergency communications, asphalt maintenance and repair, fire services, building inspections, fleet maintenance, central human resources, water services, wastewater services, and core parks and recreation.The North Carolina Benchmarking Project is a joint undertaking of the School of Government and the North Carolina Local Government Budget Association. For more information visit: www.sog.unc.edu/resources/microsites/north-carolina-benchmarking-project.

Final Report on City Services for Fiscal Year 2017-2018: Performance and Cost Data

Final Report on City Services for Fiscal Year 2018-2019: Performance and Cost Data

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