In contrast to most works in the field of public sector productivity, this book examines the topic of municipal productivity on a cross-sectional, empirical basis.

Municipal productivity: A comparison of fourteen high-quality-service cities

Ammons, David N.

Praeger

Municipal Productivity: A Comparison of Fourteen High-Quality-Service Cities

Politics & Social Sciences

Politics & Government

Tools for Decision Making

Review 
"Finally, a no-nonsense, how-to book that takes the fear out of statistics and analysis. Tools for Decision Making is an ideal book to use in masters-level research methods classes where the emphasis is on equipping students with basic tools of analysis that they can use in their careers." ― David Schultz, Distinguished University Professor of Political Science and Legal Studies at Hamline University, USA 
"By incorporating Excel instructions into the collection of analytic techniques presented in Tools for Decision Making, the authors have made this book a must-have. Every local government researcher/analyst in the world has access to Excel, so this feature alone makes this text invaluable. The online Excel templates that accompany the third edition are a major selling point; their availability for student use and for subsequent use on the job make this book a necessity on one’s bookshelf." ― Hunter Bacot, Graduate Program Director and Professor of Political Science at the University of North Carolina at Greensboro, USA 
"Tools for Decision Making is a gold mine of ideas for improving services. It makes difficult-sounding management techniques very understandable. I caution owners of the book to be leery of those who seek to borrow it; else it may go the same way as the trusty hammer and saw." ― W. Bartley Hildreth, Professor at the Center for State and Local Finance / Department of Public Management and Policy at Georgia State University, USA 
"The analytical tools described by Ammons and Roenigk demystify the management of complex organizations. This book can serve as your tool box of ideas and models for continuous improvement." ― Russell Blackburn, City Manager at the City of Port St. Lucie, Florida, USA 
"Tools for Decision Making is a very user-friendly book that can be used in policy analysis or financial management courses in upper-division or graduate instruction. Ammons and Roenigk use excellent examples that place tools in realistic and appropriate context for typical public administration students." ― Howard Frank, Professor in the Department of Public Policy & Administration at Florida International University, USA 
 About the Author 
David N. Ammons is a Professor of Public Administration and Government at the University of North Carolina at Chapel Hill, USA. He has written several books and his articles have appeared in Public Administration Review, Journal of Public Administration Research and Theory, Public Performance and Management Review, and other public affairs journals. He has served on the National Performance Management Advisory Commission and the North Carolina Governor’s Advisory Committee on Performance Management. He was elected as a Fellow of the National Academy of Public Administration in 2006. 
Dale J. Roenigk is the Director of the North Carolina Benchmarking Project and a Faculty Member at the School of Government at the University of North Carolina at Chapel Hill, USA. He is the author of an annual benchmarking report on municipal services published by the School of Government. He also helped develop the County and Municipal Fiscal Analysis tool, a web-based dashboard designed to help North Carolina local governments analyze their fiscal condition. His research interests include benchmarking, performance measurement and management, and evaluation.

Tools for Decision Making: A Practical Guide for Local Government

Roenigk, Dale J.

Routledge

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards

Business & Money

Economics

Sage Publications, Inc.

Taking administrators, mayors, city council members and citizen groups beyond the development of performance measures for United States city government operations, this book will prepare them for the initial stages for actual performance assessment. David NAmmons presents relevant national standards developed by professional associations, and actual performance targets and performance results from a sample of city governments. The book will contribute to the design of practical performance measurement systems, the improvement of systems and the establishment of performance standards.

Known for encouraging step-by-step problem solving and for connecting techniques to real-world scenarios, David Ammons’ Tools for Decision Making covers a wide range of local government practices―from the foundational to the advanced. Brief and readable, each chapter opens with a problem in a hypothetical city and then introduces a tool to address it. Thoroughly updated with new local government examples, the second edition also incorporates chapters devoted to such additional techniques as sampling analysis, sensitivity analysis, financial condition analysis, and forecasting via trend analysis. Numerous tables, figures, exhibits, equations, and worksheets walk readers through the application of tools, and boxed features throughout each chapter present other uses for techniques, helpful online resources, and common errors. A handy guide for students and an invaluable resource and reference for practitioners.

Management & Leadership

CQ Press

Book by Newell, Charldean, Ammons, David N.

The Effective Local Government Manager (Municipal Management Series)

Newell, Charldean

Intl City County Management Assn

Administrative Analysis for Local Government: Practical Application of Selected Techniques

Univ of Georgia Carl Vinson Inst of

Approving or denying building permits and other land-use applications is an important role of local governments but one that often draws criticism from developers and citizens alike. This volume identifies an array of proven practices for bringing greater fairness, thoroughness, and speed to the development review process. The authors and a team of planning and development review professionals benchmarked with three national leaders and discovered seventy-eight distinctive practices accounting for the leaders' success. In doing so, the benchmarking team not only produced helpful advice for improving development review processes but also demonstrated the value to local governments of a type of benchmarking fairly common in the private sector but rarely used in the public sector.

Development Review in Local Government: Benchmarking Best Practices

Davidson, Ryan

Ewalt, Ryan

Business

UNC School of Government

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